What is Dotiow?
Dotiow is an online store offering latest fashion jewelry, including floating locket charms, living locket pendant, earring, rings and necklace and more. And we will also launch other unique product with high quality and best price on late. If what you want isn’t found here, please feel free to message us. Dotiow would like to clarify that all our jewellery is Fashion Jewelry (Costume Jewellery) not fine jewelry and as such we do not use any precious or semi precious metals or stones. When we refer to Silver or Gold it is a reference to the colour and not to the metal.
Is your website secure?
Dotiow.net is committed to protecting your personal information providing a secure online shopping experience. We use industry standard encryption password protection technologies such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide secure online transactions. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
Payment & Tax
3# Shipment Policy
Where and how will your arrange my order?
We will ship your parcels via ePacket, China Post Air Mail, DHL, SF express etc from China asap. We will process your order according to following two rules. If you have special requirements, please free free to message us.
- Order under 2kg(70.5oz/ 4.4lb), we will choose the ePacket, China Post Air Mail, SF economy express for delivery.
- Order over 2kg, we will arrange delivery via DHL or other express.
When will you ship my order out?
We will try our best to arrange your order in a timely manner. Orders will be processed within 12 hours. And a Shipping confirmation email containing your Tracking information will be sent when your order is Shipped. If you have any question about shipment, please feel free to contact us. We will reply you asap.
We usually offer free shipping for your order. For some special cases, we will contact you to get further details.
We won’t charge the tax. The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order, it is determined by your local customs office. Import taxes, duties and related customs fees are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
How long does it take for delivery?
It usually takes 5-25 working days.
How about Shipping Delays?
Shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. If you need additional information, please feel free to contact us.
What is your return policy?
Firstly, We will try our best to satisfy you. if you have any question about your parcel, pls give each other a chance to solve the problem smoothly. Our policy lasts 14 days. If 14 days have gone after order delivery, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. There are certain situations where refunds are denied (if applicable) Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not receive a refund. Any item that is returned more than 14 days after delivery will not receive a refund You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.