FAQs

1# About Dotiow

    What is Dotiow?
    Dotiow is an online store offering latest fashion jewelry, including floating locket charms, living locket pendant, earring, rings and necklace and more. And we will also launch other unique product with high quality and best price on late. If what you want isn't found here, please feel free to message us.
    Dotiow would like to clarify that all our jewellery is Fashion Jewelry (Costume Jewellery)  not fine jewelry and as such we do not use any precious or semi precious metals or stones. When we refer to Silver or Gold it is a reference to the colour and not to the metal. 

    Is your website secure?
    Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
    Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
    Dotiow.net is committed to protecting your personal information providing a secure online shopping experience. We use industry standard encryption password protection technologies such as an SSL (Secure Socket Layer). This is a technology used by online sites to provide secure online transactions.
    If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
    All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
    PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
    For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

    2# Payment & Tax

      What payment types are accepted?
      We accept PayPal, Visa, MasterCard, Western Union and Bank Transfer for all orders.

      How to pay with Debit or Credit Card?
      Add item(s) to cart and click"Check Out"
      Please offer the correct shipping information, then click"complete the order"
      If you have a Paypal account, then you can pay via Paypal, if you do not have a Paypal account, choose the option" Pay with Debit or Credit Card" and finish the order.

      Want to chance or cancel an order?
      If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we’re fast!). Once our warehouse has processed your order, we will be unable to make any changes.
      Please note that any orders that have already been shipped cannot be cancelled.

      Will I Be Charged With Customs And Taxes?
      We won't charge the tax. The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order, it is determined by your local customs office.
      Import taxes, duties and related customs fees are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

      3# Shipment and Returns

       We offer fast and free shipping service for all the orders, please view our Shipping Policy  and Returns Policy to get details.

      4# Product FAQs

        What is the material of your jewelry?
        Please see individual listings for information on metal content because all of our listings are unique.

        What if I need a large quantity or customize a new style?
        If you need a larger quantity or custom service please contact us. We normally can provide for larger orders with a better discount. And we also accept custom order.

        How many charms can fit in a locket?
        As many as you like! Just remember that gravity will drop the charms to the bottom of the locket whilst you wear it so too many and they will sit ontop of each other. A guide to the recommended amount is on the listing.

        How do I look after my jewelry?
        • Avoid water, Please remove prior to showering or entering any body of water as none of there lockets are waterproof.
        • Remove your jewelry before applying any lotions or beauty products.
        • Lockets can be cleaned using a soft cloth (microfiber works great) to remove any oily residues from fingerprints and polish your locket.
        • Key rings are not recommended to use on bunches of keys as the glass can be broken by knocking against them.
        • Always store in individual bags after use.
        • Perspiration and skin reaction can affect your fashion jewellery
        • Coating and colouring is applied on some jewellery and we cannot guarantee it may not fade or change colour.

        Warning

        Floating charms are very small and can be a choking hazard. Please keep away from infants and toddlers. Also please take this into consideration when ordering floating lockets and charms for a child of any age. Floating lockets are made of glass and therefore are fragile. Please handle your locket with care.
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